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Associate - Operations

WNS Global Services
full-time San José, San José Province Information and Record Clerks
Posted:
March 01, 2026
Location:
San José, San José Province, Costa Rica

Job Description

Job Description

  • Provide quality telephone customer service to patients and parents
  • Answer both inbound and outbound calls to confirm and/or create dental appointments
  • Deliver quality and superior customer care to every parent or patient on the phone
  • Gather information accurately
  • Coordinate with other areas of Benevis as needed
  • Refer issues for further investigation to relevant department
  • Possess good telephone etiquette, customer service and in particular focus on salesmanship skills
  • High focus on customer service and satisfaction

Qualifications

  • Education/Experience:
    • Graduation from a senior high school or GED equivalent
    • Prior experience in a call center or in the dental field is advantageous but not required
  • Technical Skills:
    • Computer skills: Microsoft Office and Edge
  • Skills and Attributes:
    • Bi-lingual: Spanish-English, ...

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Job Overview

Job Type: full-time
Location: San José, Costa Rica
Posted: March 01, 2026
Deadline: April 10, 2026