Associate Principal in CX Strategy at TELUS

Join TELUS Digital as an Associate Principal in CX Application Strategy and lead transformative AI initiatives. This hybrid role in Vancouver focuses on enhancing customer experiences through strategic digital recommendations.

As a key member of TELUS Digital's Strategy team, you will work closely with CX strategy and AI product teams. Your expertise in technology stacks and customer experience will be vital in shaping AI-driven solutions for our global contact center operations. This leadership position is designed for those ready to drive digital transformation and redefine customer engagement.

Key Responsibilities:
• Guide clients on front-end application and UX features for CX strategy
• Develop a maturity framework for assessing tech/AI implementation readiness
• Test and refine maturity framework with select industry clients
• Identify tech/AI opportunities to enhance customer experience
• Collaborate with Product teams to d...