Associate-Process Improvement

Department: Customer Service Location: Malaysia Department: Customer Service Location: Malaysia Job Description Job Description
Process Design & Standardization - to ensure all old and new processes are aligned across 6 ventures, whilst making sure L1-agents have sufficient information & correct SOP(s) to complete day to day task.

Responsibilities:
-Developing process enhancement strategies.
-Conducts Process blueprinting to review existing processes and identify areas for improvement.
-Analyse performance metrics and operational data to identify opportunities, develop action plans, and implement process improvements.
-Develop and implement process changes to guide the Customer Care Specialist to deliver superior customer experience and to improve operational efficiency.
-Develop process workflow and design for new products, systems and services.
-Oversee implementation of new business processes
-Monitor and measure the impa...