Associate Representative, Customer Service and Support

Job Scope
• Ensure effective and timely implementation of all logistics daily operational goals.
• Monitor quality of daily operational activities; introduce interventions to address non-conformance.
• Plan and arrange daily logistics and schedules.
• Establish and manage relationships with key stakeholders - both internal and external.
• Identify areas of improvement in operations and provide recommendations; simplify and streamline to accelerate logistics and enhance efficiencies; execute approved changes.
• Order fulfilment – upload documents in system, generate reports from system and ensure orders are being fulfilled on time and complete
• Prepare monthly reports for various stakeholders.
• Ensure proper documentation is kept where required.
• Verify vendor invoices received and ensure timely submission to Finance for payment processing.
• Plan work schedules and manage team's performance, identify training needs and motivate the team to achieve th...