Associate, Retail Channels (Bilingual Teller)

The Associate, Retail Channels (Bilingual Teller) provides extraordinary, friendly and dynamic service to customers through interactions that transcend virtual/video face to face interactions. Position works on-site based in Bayamon, PR.


MAJOR DUTIES & RESPONSIBILITIES:
+ Serves customer in a professional and exceptional, courteous, efficient manner through prompt handling of all teller functions.
+ Perform regular teller’s transactions through electronic/remote interactions in compliance with bank policies and procedures.
+ Answers questions from prospects or customers and maintains excellent customer relations; directs customers to proper employees for answers to more complex problems and inquiries.
+ Works independently and utilizes effective problem-solving skills to resolve issues; effectively uses knowledge of operating and security procedures in order to make on-the-spot transactions.
+ Multitasks by working with multiple software programs concurren...