Associate, Retail Channels (Teller Lead)

The Associate, Retail Channels (Teller Lead), contributes to the overall success of the branch by providing support and advice to the Associate Tellers with the efficient daily operation of the branch. Leads by example and encourage a customer center behavior within the team based on the Bank’s service culture and protocols. Support branch objectives through the generation of effective referrals. Position works on-site based in Guaynabo PR.

MAJOR DUTIES & RESPONSIBILITIES:

 Ensures daily branch operations over cash, values, wire transfers and monetary instruments according to policies and procedures by completing established reports, logs and daily established tasks. Take action over any discrepancies or noncompliance.

 Provides assistance and support to the Manager Service & Operations including but not limited with: Scheduling Associate Tellers availability based on customers branch volumes, teller differences, GL accounts reports, prepare and receive branch ...