Home / Jobs / Associate/ SA, Communications and Knowledge Management Manager, Customer Centre, Group COO
Posted:
June 16, 2026
Location:
Singapore, Singapore, Singapore

Job Description

Associate/ SA, Communications and Knowledge Management Manager, Customer Centre, Group COO-(WD81814)

Role Overview:

Under the direct supervision of the Customer Experience and Innovation Business Development Lead, the Communications and Knowledge Management Manager is responsible for executing the communication strategy within Customer Centre. This position will work with the various stakeholders; mainly the Client Services team, MTJs and PWeb Team to ensure all communication relating to project / initiative launches and processes is delivered timely and understood across the users in Customer Centre.

Key Responsibilities:

  • To consistently meet and exceed the Customer Centre targets set (KPI) without compromising on quality of service delivery. 
  • Cross-Team Collaboration: • Collaborate closely with various teams across Customer Centre (CSMs, Operations, Assurance Specialist, Customer Relations, Training, WFM, Risk and Control) to ensure seamless...

    • Apply for this Job

    Submit your application for the Associate/ SA, Communications and Knowledge Management Manager, Customer Centre, Group COO position at DBS Bank.

    Apply Now Save for Later

    Job Overview

    Job Type: Full-time
    Location: Singapore, Singapore
    Posted: June 16, 2026
    Deadline: July 26, 2026