Associate Service Center Representative-1

**Job Description**

**Salary Band:** **Administrator**

**Job Summary:** The Associate Service Center is the Hub of People Team Operations in providing best in class HR support to current and former Wawa Associates, applicants, corporate partners and 3rd parties. This role is customer centric and will prioritize and triage all telephonic and electronic inquiries related to associate HR concerns. The Associate Service Center Representative I will resolve on first contact all HR inquiries in an accurate and timely manner and escalate on an as needed basis.

**Principal Duties:**

+ Consult with and advise Associates and managers regarding policy, and eligibility and qualification requirements related to recruiting, benefits, Associate Relations, leave of absences, rehire status, retirement plans, wellness programs, payroll and paid time off. Provide guidance regarding background check status, working papers, I-9s, applicant assessments and other troub...