Associate Service Transition Manager

Vacancy No

VN1326

Business Unit

Corporate

Job Location

Philippines

Employment Type

Full Time

Job Details and Responsibilities

The Associate Service Transition Manager role is key in the Lemongrass Customer Experience Organization. You will interact with different Lemongrass internal teams and customers, ensuring compliance with and delivery of our world-class service offering. You will work closely with your peers and the technical teams to help design, build, and deliver stable, profitable services.

Responsibilities:

Service Transition Operations:

• Ensures the customer service and technical requirements per the Scope of Work (SOW) are encoded in Lemongrass standard Operate Design documents.
• Ensures the Operate Design is built in accordance with Lemongrass standard solutions and services to fulfill customer requirements.
• Ensures customers are onboarded to Lemongrass standard...