Associate Site Support Engineer

**Responsibilities:**

• Recreate user problems to resolve operating difficulties and recommend system modifications to reduce user problems.
• Escalate more complex problems to appropriate level of management and provide information on problems that are severe in nature or that are exceeding target dates.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems, goals and procedures.
• Provide creative, effective solutions and recommend procedures and resources to enhance efficiency, productivity, and end user satisfaction.
• Provide training to end-users when indicated.
• Provide guidance to less experienced Service Desk staff in areas such as problem resolution, communication, etc.
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and client applications. Maintain a working knowledge of Service Desk and IT Operations procedures related to client services.