Associate Social Media Listener

The Associate Social Media Listener will serve as a key player in monitoring customer activity on our social media channels, engaging with current and prospective customers, reviewing customer sentiment and logging it with meticulous detail, working with teams across the company to problem-solve and respond to issues in a timely manner, and supporting a comprehensive customer experience. Our Social Media team is seeking someone who has a strong passion for serving and understanding customers; who truly understands how customer success is tied to our brand success; and who can help us continue to build a robust customer experience, through social media, while having some fun along the way.**What you'll do:*** Monitor, escalate, and respond to brand mentions, comments, DMs, and conversations across social media channels and customer communities.* Provide timely, helpful responses to customer questions, appropriately route escalations, and surface insights about customer sentiment and tre...