Associate Technical Support CPO

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

As an Associate, Global Technical Support, this role strengthens Ciena’s commitment to delivering exceptional customer experiences by providing critical technical expertise across global networks. It offers the opportunity to solve complex challenges, collaborate with cross‑functional teams, and directly contribute to the reliability and performance of customer deployments.

How you will make an impact:

• Provide advanced remote technical support for Ciena products, including during 24x7 on‑call rotations
• Manage technical support cases end to end with clear ownership and timely...