Associate Technical Support Engineer- L1

Shift: 24/7 Rotational Shifts

Benefits: HMO upon regularization (no Free dependents)

Qualifications:

• Experience required 1-2 years Required Skills
• Knowledge of major OS - Linux/UNIX systems and Windows OS.
• Exposure to Virtualization technologies - VMware and Hyper-V.
• Familiar with BIOS/UEFI and system boot diagnostics.
• Hands-on experience with Linux commands & troubleshooting using PuTTY/SSH.
• Windows server and workstation hardware troubleshooting.
• Active Directory & Group Policy.
• Familiar with NAS, SAN, Tape, USB, RAID configurations, and virtual storage concepts.
• Understanding of file systems (NTFS, FAT, ext4), permissions.
• Familiar with Backup & recovery concepts.
• Basic knowledge of MS Exchange Server, MS SQL queries.
• Familiar with the OSI model & experience with troubleshooting Network stack - TCP/IP, DNS, DHCP, HTTP/HTTPS using CLI commands (ping, ipconfi...