Associate User Engagement Advocate

**Location:** Home-based, United States

**Position Summary:**

As an Associate User Engagement Advocate focused on the SMB and e-commerce segment, you will own and grow relationships with a defined book of customers from the moment they join through every stage of their journey. Your work directly drives contract growth and renewal, and you will serve as the primary connection between our users and the value our products deliver.

This is a meaningful opportunity for someone who is energized by building trust with customers and turning those relationships into long-term business outcomes.

**Responsibilities:**

+ **Customer Growth and Ownership**

+ Take direct accountability for the growth of your SMB customer portfolio
+ Identify expansion opportunities within the existing customer base
+ Guide users through the full post-purchase journey from initial adoption to expansion
+ Proactively surface new opportunities before cust...