Job Description
Job Responsibilities
Outbound Collection Activities
Perform outbound calls to customers to negotiate overdue payments or secure immediate settlement.
Obtain valid promises-to-pay (PTP) and follow up on broken promises.
Explain arrears breakdown, instalment amounts, due dates, and account status accurately.
Handle unreachable accounts through repeated attempts and alternative contact strategies.
KPI & Productivity Achievement
Meet daily and monthly KPIs: Accounts Paid, Arrears Paid, Promises, contactability.
Maintain high call penetration and utilisation of dialer campaigns.
Achieve consistent productivity aligned with team target and dialer pacing.
Compliance & Quality Standards
Follow company communication guidelines, tone, and prohibited words list.
Ensure no unauthorised WhatsApp, SMS, or pe...
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