Asst I-Medical (Monterrey)

Job DescriptionProvide support to the Service department by following up with customers by phone and email to ensure satisfaction with the service they received from the BHS service technicians and resolve any issues that may be present in regards to the intervention that was performed.ResponsibilitiesResponsible for following up with customers after a service intervention has taken placeMaintain open service orders/service notifications after customer interventionsAssist in screening incoming calls if technicians are unavailable to answerMaintain open customer issues after interventionsProvide support to the M2 P department by generating Excel reportsGenerate open order reports for customersGenerate open issues reports for customersMake M2 P status reports on a weeklyHalf day switchboard coverage, directing calls to the appropriate personPerform other related duties as assignedThe FitWe are looking for a bright, energetic team player who is detail oriented, has a strong work ethic ...