【AstraZeneca】【CET】Field Service & CRM Associate Manager, Field Capability & Launch Excellence, Customer Experience & IT

Description

In line with the business divisions’ objectives, the role holder will
• To maximize the business value of AZ/AZKK, act as a global and local Customer Experience & IT initiative by ensuring effective alignment of IT business application systems / CRM with business requirements and achieving sustainable operations through AZ IT standard operation methodology.
• Serve as focal point for all IT needs, partnering to understand and anticipate strategic, market and/or operational needs, and translate those needs into effective and/or improved processes and/or technical solutions in collaboration with the associated IT department/groups.
• Maintain accountability for manage operational implementation of CRM platforms and Field Apps, and IT products aligned with Commercial strategies. Responsibilities include all aspects of portfolio implementation planning, platform and product roadmaps, end to end technical implementation and production support ...