AU Mortgage Learning & Development Support Officer

The Learning and Development Support Officer (LDSO) will primarily support the Finsure Broker Academy, the mentoring program designed for brokers who are new to the industry. The LDSO will also provide assistance to the broader Learning and Development team, including Infynity Training and Wikibroker Credit Concierge, as needed in cases of:

• Planned leave
• Unplanned leave
• Staff terminations
• Peak workload periods

Duties and Responsibilities:

• Provide File Review support
• Manage Freshdesk tickets and respond to general enquiries from Finsure Broker Support regarding Academy interviews, MFAA renewal forms, terminations, and related matters
• Facilitate Academy onboarding by following the New Broker Academy Broker Checklist
• Conduct the Monthly Mentor Fee Audit
• Initiate Trigger Compliance Audits related to Academy Broker graduation, removal...