Automation Manager

We are hiring a Platform Operations Manager to oversee the daily performance, data integrity, and process efficiency of multiple SaaS platforms for a U.S.-based health and wellness company. This role is ideal for someone who can balance technical problem-solving, analytics, and team collaboration.

Must Have's

• 5+ years of experience in SaaS operations or platform management
• Hands-on experience with Zendesk administration and analytics
• Strong reporting and data visualization skills (Excel, BI tools, or SQL)
• Proven ability to troubleshoot and maintain multiple client environments
• Strong communication and stakeholder management skills

Nice-to-Haves / Preferred

• Experience leading a support or platform administration team
• Familiarity with API workflows, integrations, or Zapier automations
• Exposure to multi-tenant SaaS or B2B marketplace environments
• Knowledge in continuous improveme...