Automation Specialist

Job Summary

Superbet is looking for a professional passionate about continuous improvement to boost the efficiency of our customer support operations. This role combines process optimization with hands‑on improvements inside our support tools. You will be responsible for mapping opportunities and leading initiatives that make our workflows faster, more scalable, and more customer‑friendly—including configuring and creating basic automations within platforms such as Zendesk and other workflow tools. In addition, we value experience with AI‑driven customer service technologies. You should have previous exposure to implementing AI solutions—such as AI agents, copilots, or conversational AI—within a customer support environment, guiding the process from opportunity identification through rollout and adoption. This is not a developer position, but you should feel comfortable making practical changes inside support systems (e.g., setting up rules, triggers, macros, or simple ...