Automation Support Analyst / Power Platform Support Analyst

Job Purpose

Provide day‑to‑day operational support for Microsoft Power Platform automations and Copilot‑enabled workflows. This role ensures deployed solutions remain stable, monitored, and continuously improved after implementation.

Key Responsibilities

• Monitor Power Automate workflows to ensure successful execution.
• Troubleshoot automation failures related to connectors, permissions, and triggers.
• Provide first‑line support to business users interacting with automated processes.
• Escalate complex issues to Automation Developers or senior technical resources when required.
• Maintain production documentation, including support steps and workflow dependencies.
• Assist with minor updates, configuration changes, and continuous improvement tracking.
• Support governance by reporting risky connector usage or compliance concerns.

Required Skills

• Familiarity with Micr...