Automotive Claims Representative (Bilingual English/Spanish)

Automotive Claims Representative (Bilingual English/Spanish) – Percepta

We’re looking for a motivated professional who can provide excellent customer service while assisting dealerships, repair facilities, and contract holders with automotive repair authorizations and claims adjudication.

What You’ll Be Doing

• Handle inbound contacts (phone and web) from dealerships, independent repair facilities, and customers to provide information and prior approval for automotive repairs in support of extended service contract business.

During a Typical Day, You’ll

• Receive inbound contacts from dealerships, competitive make dealerships, and independent repair facilities regarding extended service contract coverage and provide claims adjudication per contract terms and handling processes.
• Use technology and scripts to listen to callers’ requests and provide appropriate levels of authorization efficiently and profe...