Automotive Operations & Dispatch Coordinator

Key Responsibilities

1. Fleet & Retail Ops Coordination

• Take retail calls
• Own the estimate-to-approval-to-route workflow:
• Create and submit estimates
• Follow up for approval
• Ensure parts are sourced
• Finalize tech routes for the following day
• Track all jobs in progress and flag issues proactively
• Ensure routes are realistic and efficient; confirm techs are prepped and ready
• Communicate clearly with customers and fleet managers about job timing, status, and follow-ups
• Submit and close out fleet approvals in Element, LeasePlan, and AutoIntegrate
• Ensure invoices match approvals; follow up on outstanding invoices and missing payments

2. Scheduling & Productivity Tracking

• Maintain the daily technician schedule, making updates as needed
• Monitor tech productivity; flag idle time, reschedule...