Automotive Sales & Service Analyst

About the role: IMPORTANT: It ́s not a engineering - design role, it ́s related with sales and processes.Key Responsibilities: 1.-Service Quality Monitoring: Conduct secret visits (mystery shopping) to BYD dealers and competitor service centers.Collect and regularly report findings on service quality.0 2.- Sales Service Improvement: Promote service improvement actions based on visit results.Follow up to ensure that all identified issues are resolved effectively.3.-PDI