Automotive Sales & Service Analyst (Xico)

About the roleIMPORTANT: It is not an engineering - design role, it is related with sales and processes.Key ResponsibilitiesService Quality Monitoring:Conduct secret visits (mystery shopping) to BYD dealers and competitor service centers.Collect and regularly report findings on service quality.Sales Service Improvement:Promote service improvement actions based on visit results.Follow up to ensure that all identified issues are resolved effectively.PDI & After-Sales Support:Monitor and follow up on Pre-Delivery Inspection (PDI) and after-sales issues.Support the rapid implementation of corrective and improvement projects.Job RequirementsBachelor's degree in Administration, Mechanical, Automotive, Mechatronics or a related field.Maximum 2-4 years of experience in quality assurance, after-sales, and customer service in the automotive industry.Advanced English proficiency.Knowledge of PDI processes, audits, quality standards, and continuous improvement methodologies.Strong analytical sk...