Automotive Service Advisor

• AUTOMOTIVE EXPERIENCE IS A MUST IF YOU DO NOT HAVE YOU DO NOT QUALIFY

Handling customer inquiries and providing exceptional customer service.

• Welcoming customers to a warm environment and giving customers peace of mind by explaining work carried out on collection.
• Following up with workshop and providing accurate feedback to customers multiple times a day.
• Assisting with scheduling appointments and meetings.
• Maintaining accurate records and databases.
• Providing quotes to customers and following up on quotes issued.
• Responding to all customer enquiries.
• Invoice and collect payment from customers for services rendered.
• Walk client to car when delivering vehicle.
• Translate customer-reported problems to Technicians and Workshop Manager.
• Order necessary parts from suppliers and double-check that they are delivered to technicians on time.
• Keep work area and reception ar...