Automotive Service Advisor (full-time)

Join DePaula Chevrolet as a full-time Automotive Service Advisor in Albany, NY. In this role, you will be the key point of contact between our customers and the service department, ensuring a smooth and positive experience. You’ll work closely with technicians and customers to understand vehicle issues, provide accurate information, and facilitate timely repairs and maintenance services.

Expected yearly compensation $80,000 to $140,000.
Responsibilities

+ Greet customers promptly and professionally, both in person and over the phone.

+ Assess customer vehicle needs and communicate effectively with service technicians.

+ Prepare and explain repair estimates and service recommendations to customers.

+ Schedule service appointments and follow up to ensure customer satisfaction.

+ Manage service orders and maintain accurate records of all transactions.

+ Handle customer concerns and resolve issues in a professional and courteous ...