Automotive Technical Specialist, Claim Resolutions - Hybrid

Role Overview

We are seeking an Automotive Technical Specialist for our Claim Resolutions team—a role designed for a professional with a strong background in hands‑on automotive diagnostics and customer relations. The specialist will bridge technical vehicle assessment and fair dispute resolution, using real‑world experience to deliver evidence‑based judgments within a corporate environment. Responsibilities

Apply diagnostic acumen to verify vehicle condition data from inspection reports, confirming accuracy and identifying discrepancies. Investigate and resolve customer arbitration claims by serving as a neutral technical expert. Maintain proactive and clear communication with customers, ensuring they understand the technical basis for resolutions. Educate customers and internal teams on best practices and reasonable expectations regarding vehicle condition, repairs, and reconditioning. Translate customer descriptions of issues into technical assessments, clarifying ...