Automotive Technical Support Specialist

Job Description:

Automotive Technical Support Operator

Location: The Retail Motor Industry Federation (RMI) Coventry

Job Purpose

To provide the day-to-day telephone service for the Technical Support Department.

The Person

A team player who can remain calm under pressure. Logical and organised with strong IT skills (particularly internet) and a “can do” attitude along with good communication skills

Accountabilities and Main responsibilities of the job

• Answer incoming technical queries and providing real-time technical support to members.
• Provide technical support to approved Electric vehicle repair workshops.
• Record member usage of technical enquiries on an online database
• Maintain up to date technical information and update technical library with latest information in electronic format.
• Support the team in th...