Auxiliar de Reservaciones

Company Description

This is an exciting position within Ennismore’s growing portfolio of all-inclusive brands and will play a key role in launching two new brands with refreshed brand identities to the market in 2026. Park Royal is a beloved vacation name in Mexico, and this role presents an opportunity to build on that success while evolving the brand to carve out a unique position in a popular all-inclusive market. Rixos is a successful brand already established across the Middle East and Europe, and this is an important milestone in the brand’s global expansion.

Job Description

• Handle reservation requests via phone, email, messaging, and digital channels, providing clear information about rooms, rates, promotions, services, and policies.
• Register, modify, and confirm reservations in the system.
• Manage daily availability, preventing overbooking and inventory errors.
• Track payments, deposits, guarantees, refunds, an...