AV Support Technician

The AV Support Technician provides both in-person and virtual support to users across the office and region. Servicing clients in government and enterprise sectors, our team members may require various clearances. We seek team players ready to assist and support in other areas, including Staging and/or installations when necessary.  

Accountabilities:

• Offering prompt response, assessment and resolution to assist with L1 and L2 AV incident resolution in accordance with service levels.   
• Connecting to, managing and diagnosing potentially defective hardware while facilitating on-site response when L3 troubleshooting and engineering support is required.  
• Delivering white-glove (in-person, hands-on) support to a small user base for on-site support of meetings and meeting rooms on an as-needed basis.  
• Documenting events and communications associat...