Avaya Engineer (L2) (Anywhere in South Africa)

Dimension Data

Full-time Cape Town, Western Cape Computer Occupations

Posted:

May 29, 2026

Location:

Cape Town, Western Cape, South Africa

Job Description

                    Functieomschrijving
MS Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating and resolving of technical incidents and problems, the MS Engineer (L2) are able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). The MS Engineer (L2) focuses on second line support for incidents and requests with medium level of complexity.

Radford reference:

Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations...

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Job Overview

Job Type: Full-time

Location: Cape Town, South Africa

Posted: May 29, 2026

Deadline: July 08, 2026