Aviva Customer Research and Insights Expert

Elevate customer strategies with Aviva as a Customer Research & Insights Specialist in Markham. Use your expertise in data analysis to transform findings into meaningful business impacts.
Aviva Canada is on the lookout for a Customer Research & Insights Specialist to contribute to its mission in the Customer team. You will analyze a variety of data, provide insights to improve the customer journey, and collaborate with internal teams to enhance operational strategies. Your role requires strong analytical skills, experience in handling qualitative data, and the ability to communicate findings effectively.
Key Responsibilities:
• Analyze and interpret large data sets
• Build and deliver impactful presentations to stakeholders
• Manage internal trackers and maintain questionnaire relevance
• Develop text analytics to support customer feedback
• Monitor data pipelines and data integrity issues
Requirements:
• 5 to 7 years of research experience in a related field...