Home / Jobs / AVP, Customer Relations & Scam Support Manager, Team Lead, Customer Centre, CSH, Group COO
Posted:
June 12, 2026
Location:
Singapore, Singapore, Singapore

Job Description

AVP, Customer Relations & Scam Support Manager, Team Lead, Customer Centre, CSH, Group COO-(WD82019)

Role Overview:

This role is responsible for the management and development of the Customer Relations team in order to ensure a high standard of service is always provided to both internal and external customers.

Key Responsibilities:

  • Oversee the day-to-day operation of the Customer Relations Team 
  • Ensure RED service standards are embedded in all our customers’ interactions 
  • Ensure performance key targets, SLAs and KPIs are achieved 
  • Ensure all stakeholder reporting is within timescales and guidelines 
  • Identify root cause of complaints and opportunities to take proactive measures to enhance customer experience 
  • Identify VOC trend and make timely recommendation on staffing and scheduling to ensure the team is adequately staffed 
  • To consistently meet and exceed the Customer Centre targets set (KPI) without c...

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    Job Overview

    Job Type: Full-time
    Location: Singapore, Singapore
    Posted: June 12, 2026
    Deadline: July 22, 2026