Avp - Global Contact Center Change Lead

-Job descriptionIf you're looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you'll be.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories.We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.We are currently seeking an experienced professional to join our team in the role **AVP - Global Contact Center Change Lead****Role Purpose**:This role will help to ensure business optimization as it relates to the Contact Center Voice platforms.This role will be the gatekeeper of any change requests from the wider business, understanding, analyzing, and validating the requests to ensure changes are aligned to the voice channel guiding principles and translating business requirements into technical change requests.This role also...