AVP, Southern China Operations

HKT

Full Time Hong Kong, Hong Kong Top Executives

Posted:

March 02, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

The AVP, Southern China Operations is responsible for the full operational and service performance of HKT Teleservices’ contact centre in Guangzhou.
Reporting directly to the Head of HKT Teleservices, this leader oversees multi-client, multi-channel operations, driving service quality, operational efficiency, and profitability while maintaining client trust and engagement.

The role also plays a key part in implementing digital transformation, AI, and automation initiatives across operations, ensuring the Southern China centre remains a cornerstone of HKT’s innovation-led BPO delivery network.
Key Responsibilities

1. Operations Leadership & Service Excellence
Oversee daily end-to-end contact centre operations across multiple clients and service lines, including inbound, outbound, and digital channels.

Ensure achievement of all operational KPIs including quality, productivity, SLA, CSAT, and cost efficien...
                

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Job Overview

Job Type: Full Time

Location: Hong Kong, Hong Kong

Posted: March 02, 2026

Deadline: April 11, 2026