AWS Cloud Support Engineer

Core Responsibilities

1. Technical Support & Troubleshooting

Diagnose and resolve issues across AWS services, including:

• Compute:
  EC2, Auto Scaling, Elastic Beanstalk, Lambda
• Storage:
  S3, EBS, EFS
• Networking:
  VPC, Route 53, Elastic Load Balancer (ELB), CloudFront
• Databases:
  RDS, DynamoDB, Aurora

Additional responsibilities include:

• Investigating performance issues, service outages, and configuration errors

• Analyzing logs, metrics, and error messages to identify root causes

• Incident Management

• Respond to customer-reported incidents based on severity levels (P1–P4)

• Provide real-time support during production outages
• Escalate complex issues to AWS service teams when required

• Communicate effectively with customers regarding status, impact, and workarounds

• Architecture & Best Practices Gui...