AWS (Connect) Architect

For one of our international clients, Red Global is seeking an experienced AWS (Connect) Architect in Europe (REMOTE)

Project Details:

Start: ASAP

Duration: 3 months + possible extension

Location: Europe (REMOTE)

Language: English

Key Skills & Responsibilities:

• Consult Stakeholders in technical design and decision making around integrations architecture.
• Produce the target state based on AWS Connect (most likely in Bring-Your-Own-Telephony).
• Design end-to-end CCaaS architecture using Amazon Connect, Salesforce SCV, Lambda and other core AWS services.
• Design and implement call routing and handling logic to align with Salesforce SCV routing.
• Design and Implement security best practices within Amazon Connect to protect customer data and ensure compli...