AWS Contact Center Lead

Appealing Points:


Opportunity to design and develop next-generation telephony and contact center solutions using advanced AWS services centered around Amazon Connect.
Work on cutting-edge AI/ML and LLM-based projects, including IVR enhancement, conversational AI, agent assist, and customer analytics for improved customer experience.
Gain exposure to end-to-end delivery including CI/CD pipelines, API integrations, and architecture design, enhancing both technical expertise and project leadership skills.


Annual Salary : 9 million yen and above

Qualification:


7 + years hands-on application development experience using AWS services do design telephony solutions – Amazon Connect, Lex, Lambda, Lambda Layers, Dynamo DB, S3, Kinesis, Glue, Athena, QuickSight, Route53, CloudFront, API Gateway, VPC, KMS, IAM, CloudWatch, SNS, Cognito, KMS, WAF, Data Sync, CloudTrail etc.
5+ Hands on strong programming expe...