AWS Specialist /Engineer

**_AWS connect (5+ years experience), Python, Java, API Integrations etc_**



_1. Rich experience in configuring the global AWS Connect telephony system in support of the Contact Center Platform such as (but not limited to) intelligent voice response, workforce management, voice mail, smart routing, sentimental analytics, Amazon Q (Gen AI), Forecasting and Planning etc_



2. _Configure AWS Connect Telephony system and integrate with systems such as ServiceNow, Medallia, Nexthink etc._



3. _Collaborate with stakeholders to translate business requirements into solutions_



4. _Configuring the AWS Connect Telephony system, managing telephony lines, monitoring system status, collaborating with digital teams, incident management, implementing new features, providing user support, and ensuring system compliance._



5. _Serve as a technical resource for cross-functional teams Implement new features and f...