AWS Technical Support Senior Manager Role

Lead a team of skilled professionals in AWS Technical Support at Ingram Micro. This position focuses on enhancing customer satisfaction and operational excellence through advanced cloud strategies.

As a Senior Manager, you will oversee a high-performing team dedicated to delivering exceptional support to enterprise customers. This role combines technical expertise in cloud technologies with proven leadership in managing support organizations. Drive innovations in AI-enabled solutions that improve operational efficiency and customer experience across AWS services.

Key Responsibilities: • Lead and mentor technical support managers and engineers • Drive AI support transformation with innovative solutions • Own end-to-end customer support experience • Analyze customer workflows for optimization • Implement Knowledge-Centered Service (KCS) framework

Requirements: • Bachelor's degree in Engineering or IT • 10+ years in technical support experience • 5-7 years leadi...