Azure & Microsoft 365 Support Engineer L3/L4 (Fixed Night shifts)

+ **Resolve Complex Issues:** Troubleshoot and resolve complex technical issues across Microsoft 365 environments, working independently as the final escalation point for customer incidents.
+ **Lead Incident Resolution:** Lead end-to-end incident resolution efforts, including performing thorough RCA on major issues and implementing/documenting effective solutions and outcomes.
+ **Vendor Escalation Management:** Create and manage support cases through Microsoft Support as needed, ensuring proper escalation of issues and driving them to timely resolution.
+ **Microsoft 365 Support:** Provide advanced support for Microsoft 365 services (Exchange Online, SharePoint Online, Teams, etc.), diagnosing and resolving service-related issues in customer tenants.
+ Assist with the technical implementation and troubleshooting of Intune, Autopilot, MS Defender, and AVD solutions based on client requirements and needs.
+ Assist in maintaining the health of client MEM/MDM environme...