Azure Virtual Desktop

We are hiring an IT Support Analyst to support a Microsoft-based enterprise environment with a strong focus on Azure Virtual Desktop (AVD). This role supports a range of responsibilities typically associated with L1–L3 service desk environments, with actual scope aligned to individual experience and team needs. This is a hands-on role supporting end users who work primarily through AVD, following defined processes and runbooks. Experience supporting AVD environments is required; exposure to Nerdio is a plus.

What You'll Do

• Provide L1, L2, L3 support (depending on skillset) for users accessing systems via Azure Virtual Desktop (AVD)
• Troubleshoot login issues, session disconnects, performance problems, and application access
• Support local laptops used primarily for AVD connectivity

• Support AVD environments, including:

• Session hosts and host pools

• Golden image updates (following runbooks)

• Soft...