B2B Collections Team Lead

Short Description

In this role, ensure targets and SLAs are met, maintain transaction quality, control claim costs, manage claim lifecycle, adhere to policies, handle calls and correspondence, prioritize customer satisfaction, and fulfill supervisor directives.

Description

In this role, you'll be tasked with ensuring the achievement of assigned targets in alignment with Service Level Agreements (SLAs). Your responsibilities include upholding transaction quality within predefined parameters and controlling claim costs to minimize leakage. Maintaining accuracy in reserves and payments while managing the lifecycle of claims is crucial. Adherence to company policies and procedures is paramount to ensure operational efficiency. You'll be responsible for managing both inbound and outbound calls, as well as other correspondence related to claims. Emphasizing customer satisfaction, building rapport, and facilitating effective commu...