B2B Travel Agent (German)

Position: B2B Travel Agent (German)

Location: Berlin, Germany (Hybrid: 1 day per week in office)

Employment type: Full-time

Remuneration: Base salary.

DUTIES AND RESPONSIBILITIES:

• Deliver high-quality travel assistance through chat, phone, and email communication channels.
• Stay informed on travel suppliers, destinations, and internal systems to provide accurate support.
• Quickly evaluate customer needs, urgency, and preferences to offer effective solutions.
• Process hotel, flight, car rental, and rail bookings with precision and attention to detail.
• Educate customers on how to navigate and use self-service features within the Navan platform and mobile app.
• Ensure timely responses to inquiries in alignment with service level agreements (SLAs).
• Adhere to company guidelines and client-specific polici...