B2C Onboarding Officer Consultant

Mission Overview:

This opportunity is a consultancy mission at a client site, where you will represent Keystone Solutions as a B2C Onboarding Officer (OPS) within the Operations domain. As a Keystone Solutions consultant, you will be hired to work on client projects, bringing your expertise and our values to every engagement.

Responsibilities:

• Act as the first point of contact for clients by phone, introducing and guiding them through the credit application process and ensuring timely completion of their files.
• Provide financial advice, analyze client dossiers, and propose the most suitable products, leveraging your strong commercial mindset and ability to identify cross-selling opportunities.
• Inform clients about the status of their requests and maintain a proactive, sales-driven approach to exceed expectations and embrace challenges.
• Oversee the follow-up of credit requests by phone, verifying con...