B2C Operations Customer Expert I (Italian Market)

Job Title: B2C Operations Customer Expert I (Italian Market)

Start Date: 13/01/2026

Location: Lisbon, Portugal

Work Model: Onsite, Full-time

Join a major Swiss telecom project supporting B2C customers with mobile, internet, and related services. Ideal for candidates who enjoy customer interaction, problemsolving, and a dynamic environment.

Key Responsibilities

Handle inbound calls in Italian

Support with device issues, subscriptions, billing, and services

Provide empathetic, efficient customer service

Identify opportunities to promote relevant products

Ensure a professional, positive customer experience

Requirements

Fluent Italian

Customer service experience preferred

Strong communication and interpersonal skills

Energetic, proactive, salesminded

Comfortable in fastpaced environments

Training

15 working days, 8h/day (start 08:3009:30)

Inclu...