B2c telesales team lead: drive performance & coaching

Cartrack, a world-leading smart mobility Software-as-a-Service tech company operating across 23 countries, islooking for a strong Sales Team Lead to oversee and motivate a team of B2 C Sales Agents, while driving performanceand supporting continuous improvement of sales processes and results.

Responsibilities: Ensure that teams have the necessary resources available to perform their duties. Set clear performance goals and sales targets. Lead, coach and motivate a team of sales agents to achieve daily, weekly and monthly sales targets. Monitor agent performance metrics such as conversion rates, call quality, productivity and compliance. Provide real time feedback and implement performance improvement plans where needed. Drive sales campaigns and initiatives to achieve sales objectives. Prepare and submit daily/weekly/monthly performance reports to management. Analyse sales trends and identify opportunity to increase conversion rates and customer value. Ensure agents have up-...