Back Office Agent Hybrid

Job Description
Job Description
Position Overview
The Back Office Agent is responsible for managing departmental inboxes, processing reservations, maintaining accurate data across PMS and CRM systems, and ensuring all revenue-impacting enquiries are handled promptly and in line with hotel standards.
This role requires strong attention to detail, excellent written and verbal English communication skills, and the ability to prioritize tasks effectively in a fast-paced hospitality environment.
Key Responsibilities
Inbox & Enquiry Management
Manage multiple departmental inboxes, including Transient, Groups, and Meetings & Events (M&E).
Ensure all revenue-impacting enquiries are responded to promptly and professionally during working hours.
Prioritize enquiries based on urgency, revenue value, and operational timelines.
Maintain clear email organization and filing systems to ensure traceability and completion tracking.
Reservations & Booking Management
Pr...