Back Office Gaming Support Specialist with German - Work In Greece

Join Mercier Consultancy MD as a Back Office Gaming Support Specialist with German, and experience the beauty of Greece while working in an exciting and innovative industry. This role is perfect for individuals who are detail-oriented and passionate about providing exceptional back office support to ensure a superior gaming experience for our customers.

Key Responsibilities

• Provide comprehensive back office support for gaming-related inquiries from German-speaking customers via various communication channels.
• Coordinate with technical and operational teams to troubleshoot and resolve issues efficiently.
• Create and maintain accurate records of customer interactions, internal processes, and issue resolutions.
• Identify opportunities for process improvements to enhance operational efficiency and customer satisfaction.
• Maintain up-to-date knowledge of gaming products, industry trends, and regulations.
• Engage in training...